Episode 14

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Published on:

5th Jun 2025

Overlooked Truths About Client Experience That Are Costing You Profit

You’ve evolved, friend. Your business has grown, your delivery is elite, and your clients are getting results. But behind the scenes? You’re holding your backend together with duct tape and vibes—and it’s catching up with you.

In this episode, we’re calling out the lie that “it’s fine as long as it works.” You’re not winging it anymore, but let’s be real: if everything is still living in your head and not in your systems, you’re not scaling—you’re surviving with fancier problems.

🔥 3 Major Takeaways:

Engineered Trust is the New High-Touch

Premium client experience doesn’t mean doing more—it means structuring your systems to self-serve, anticipate needs, and reinforce your value without draining your energy.

If You're the System, You’re Not Scaling

Being the default answer for every question might feel like good service, but it’s costing you peace, presence, and the capacity to grow. Your presence should be additive, not required.

Old Systems Can’t Support New Seasons

You’ve outgrown the tools, workflows, and “that’ll do” systems you built in season one. It’s time to retire the DIY backend and rebuild with intention, clarity, and CEO-level infrastructure.

Apply for EVOLVED

If your backend still relies on you to function, it's time to upgrade.

EVOLVED

is a 6-week operations sprint to help you fix what’s not working, build systems that match your current level, and finally create a business that supports you, not the other way around. Apply now through the link in the show notes and let’s build the backend your growth actually needs.

Let’s Stay Connected 💅🏾

Instagram: @chevanicec

Threads: @chevanicec

Want more of my expertise, perspectives, and unapologetic authenticity? My email list is where you need to be :)



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About the Podcast

Simple Business Systems for Solopreneurs
Client Management | Project Management
Are you a solopreneur feeling stretched thin by the demands of your business? Does it seem impossible to manage everything while building a stable, successful income and maintaining a life you love? If you're tired of burnout and ready to reclaim your time, freedom, and sanity, you're in the right place.

Welcome to the Simple Systems Podcast – the show for solopreneurs who want to build a more peaceful, profitable business without subscribing to hustle culture.
I’m your host, Chevanice, a systems & operations expert who’s been where you are – burned out, overwhelmed, and trying to do it all. I’m here to help you implement systems that give you the clarity and control you need to scale your business while creating the freedom and balance you deserve.

This show is for ambitious women who want to scale their businesses while maintaining the freedom, family time, and peace they value most.
This podcast gives you the answers to questions like:
- What systems do I need to scale my business?
- Which productivity tools will help me save time in my online business?
- How to balance client work and personal life without feeling like I’m falling behind?
- How do I set up project management systems for myself as a solopreneur?
- How do I create standard operating procedures (SOPs)?

Each week, we’ll explore simple systems for project management, client experience and business operations delivered in a bite-sized format – delivered in a bite-sized format so you can eliminate overwhelm and streamline your business without being tied 24/7 to your laptop.

Because no matter what you’ve been told, maintaining balance and sanity isn’t a luxury – it’s your right. Let’s create a business that complements your life, not the other way around.
Ready to take the stress out of your business and build support systems that bring more peace and profit? Subscribe to Simple Systems for Solopreneurs wherever you listen to podcasts, and let’s build the business that fuels the life you want.

Let’s continue the conversation over on Threads at @chevanicec where I share behind-the-scenes tips, insights, and updates on new episodes.
Work with me in my Simple & Savvy Systems VIP Day: https://airtable.com/appMx5iG7xOHVD4k9/pagBiN3JPo0TDAsAN/form

This podcast does not accept pitches.

About your host

Profile picture for Chevanice Campbell

Chevanice Campbell

Life first, business after is the motto around these parts. I’m dedicated to helping service providers like you build a business that adapts to your life, energy, and schedule.